What's Included
- Full virus, malware & spyware scan and removal
- Rootkit and keylogger detection
- Browser hijack and adware removal
- Written Clearance Report — device confirmed clean
- Accepted by Australian banks to unfreeze accounts
- Covers Windows PCs and laptops
- Mac & MacBook clearance
- iPhone & Apple device clearance
- Samsung & Android phone clearance
- iPad & tablet clearance (all brands)
- Remote service — no visit needed
- Same-day report available
If we can't resolve the issue, you pay nothing at all.
Same issue within 14 days? We fix it again at no charge.
Get a Free Quote
A technician calls back within 30 minutes.
What Our Clients Say
Same-day and next-day appointments are available across Melbourne for urgent computer, laptop, Wi-Fi and email problems.
Remote support and on-site visits use clear session/call-out pricing plus 15-minute time billing, confirmed before work starts.
If we cannot resolve the problem, you do not pay for the unsuccessful fix attempt. Completed work is backed by a 14-day guarantee.
We explain what went wrong, what was changed, and what to watch for next, without jargon or pressure to buy unnecessary upgrades.
Device access, passwords, personal files and business data are handled carefully during diagnostics, transfers and remote sessions.
Recent public customer feedback should be checked directly on the Computer Crew Google Business Profile for the latest reviews.
Has Your Bank Account Been Frozen?
Australian banks freeze accounts when they detect unusual activity, a suspected hack, or a report of malware on a device used for banking. Before they will unfreeze your account, many require a written clearance report from a qualified technician confirming your device is clean and secure.
❌ Common situations that trigger a freeze
- 🔴 Unusual transactions — suspected unauthorised access
- 🔴 You reported a virus or malware on your banking device
- 🔴 Someone hacked your email or online accounts
- 🔴 Ransomware or scareware appeared on your computer
- 🔴 Your bank detected login from an unfamiliar location
- 🔴 A tech support scammer remotely accessed your device
✅ What our Clearance Report confirms
- ✅ Device is free of all viruses, malware and spyware
- ✅ No rootkits or keyloggers found
- ✅ No remote access tools or backdoors active
- ✅ Browser is clean — no hijacks or malicious extensions
- ✅ Device is safe for online banking
- ✅ Written, signed report on Computer Crew letterhead
⚡ How quickly can I get the report?
Most Clearance Reports are completed and delivered the same day. We scan your device remotely via screen share — no need to bring it to a shop or wait for an onsite visit. Once the scan is complete and the device is confirmed clean, we issue the written report immediately. You can then provide this to your bank to request account reinstatement.
📋 Step-by-step: what happens
- Call us on +61 499 468 971 — explain your situation. We'll confirm what your bank needs and book a session, usually same day.
- Remote scan — we connect securely to your device via screen share and run a full scan using professional security tools.
- Threat removal — if anything is found (viruses, malware, keyloggers, remote access tools), we remove it completely before issuing the report.
- Clearance Report issued — you receive a written, signed report on Computer Crew letterhead confirming the device is clean and safe for banking.
- Submit to your bank — provide the report to your bank's fraud or security team to support your account reinstatement request.
Accepted by Major Australian Banks
Our Clearance Reports have been accepted by customers of Commonwealth Bank, ANZ, Westpac, NAB, Bendigo Bank, Bank Australia and other Australian financial institutions. The report confirms the specific date and time of the scan, the tools used, the findings, and the remediation steps taken — giving your bank's security team everything they need to reinstate your account.
Important: Every bank has its own internal process for account reinstatement. We recommend calling your bank's fraud or security line before ordering the report so you know exactly what they require. We're happy to advise during your free phone consultation.
Helpful Reading
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Same-day service across 150+ Melbourne suburbs. No Fix, No Fee guaranteed.